Terms and Conditions
TERMS AND CONDITIONS
These are the terms and conditions on which we supply our products to you.
Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with us. If you think that there might be a mistake in these terms, please let us know. We may revise these terms and conditions without notice by posting revised terms and conditions of sale on our website. The terms and conditions posted on the website or app at the time you place your order will govern that purchase.
1 Who we are and how to contact us
1.1 Who we are. We are Upnext Retails – an e-commerce company registered in Tamil Nadu, India with GST no.. Our main office is at Thiruvanthipuram main Road,pathirikuppam,cuddalore - 607401
1.2 How to contact us. You can contact us at https://upnextretail.com/pages/contact
1.3 How we may contact you. If we have to contact you, we will send an email to the email address you provided to us in your order.
2 Placing an order
2.1 How you can place an order. Orders are placed through our website or our app. Once you’ve added the product(s) you’d like to your basket, you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check, double check and even triple check your order (e.g. the product(s), size(s) and delivery address) before clicking the “complete order” button or the “pay now” button.
2.2 Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket. After you place an order, you will receive an email from us confirming that we have received it. Our official acceptance of your order takes place when we email you to confirm we’ve dispatched your product(s). It’s at this point that a contract will come into existence between you and us. When we acknowledge your order, we’ll also confirm your order number. If you need to contact us about your order, you should quote this number.
3 Our rights to cancel your order
3.1 If we cannot fulfil your order. In the unlikely event that we’re unable to fulfil your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product.
4 Our products
4.1 What we provide. We provide fitness gear, including clothing and accessories.
4.2 Descriptions of our products. The pictures of our products (and packaging) on our website and our app are for illustrative purposes only. We work to ensure that colours are displayed accurately but we can’t guarantee that a device’s display of the colours exactly reflects those of our products.
5 Delivery
5.1 We offer free delivery for all orders within India.
5.2 Orders are dispatched promptly, with estimated delivery times communicated during checkout. Domestic Standard Delivery will be serviced within 5 days of the order being placed.
5.3 Currently, we do not offer international delivery services.
5.4 Please ensure accurate delivery details, inspect packages upon arrival, and contact us for any issues.
5.5 We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.
6 Price and payment
6.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take care to ensure that the price of the product advised to you is correct.
6.2 We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website or our app. If you placed your order for a product before the price change, the price will be as stated on our website or our app (as applicable) at the time when you placed your order
7 Return and Refund
7.1 You have 7 days from receiving your order to initiate returns or exchanges by Login to your Account.
7.2 Refunds will be processed after a quality check to ensure the product is unused, with labels and barcodes intact.
7.3 The refund process typically takes up to 30 days from the date the return is initiated.
7.4 Refunds will be issued to the original payment method used during the purchase. For further assistance, please contact our customer support team at [contact email/phone].